Case Study, Brightline Logistics

Customer case study

A logistics case study built around one number, with the before and after table that makes the claim checkable.

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The whole document

Every page as it was built, in order. All the wording, figures and tables were written for this example, so the structure can be judged on real content.

Brightline Logistics runs a 14,000 square metre distribution centre in Altona for 40 wholesale customers. Orders placed before 2pm were promised same day dispatch, but by early 2025 only 61 percent went out on time, and the average late order left two days after it was placed.

The cause was not staffing. Pickers walked an average of 11 kilometres a shift because fast moving stock was spread across three aisles, and every order was picked one at a time regardless of size.

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What makes this document work

Three numbers up front

Delay, accuracy and payback, before any story. A reader decides in five seconds whether to keep going.

The cause is named

Eleven kilometres of walking a shift. Without the cause, the results read as luck.

It ends with transferable advice

Four lines a reader can apply to their own site, which is what gets the study shared.

Questions people ask

What makes a good case study?

One clear result, the cause behind it, what changed, and numbers a reader can check.

How long should it be?

Two to three pages. Long enough for the numbers, short enough to read before a meeting.

Do I need permission for the numbers?

Yes. Get written approval from the client for both the figures and the quote.

Should it end with a sales pitch?

No. End with what the reader can use. The pitch is the study itself.

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