Five staff questions and answers about a new roster system at an aged care provider
FAQ slide with the five questions staff actually asked
An FAQ slide answers the questions an audience is already asking, in their own words, so a briefing does not stall on the same five hands going up. This one prepares staff at Wyncliffe Aged Care, a fictional provider, for a new roster system reaching every home on 1 April 2027.
What is on the slide
- Title
- Roster System FAQ
- Intro
- What Wyncliffe Aged Care staff asked most before the system reaches every home on 1 April 2027.
- When will I see my roster for the next fortnight?
- Rosters publish every second Wednesday by 5 pm, nine days before the fortnight starts, in the app and on the staff room screen.
- How do I swap a shift with a colleague?
- Request the swap in the app, your colleague accepts it, and your unit manager approves or declines it within 48 hours.
- Can I still use the paper leave form?
- Paper leave forms are accepted until 30 June 2027. From 1 July every leave request goes through the app only.
- What if I do not have a smartphone?
- Use the kiosk in each staff room, or ask your unit manager, who can enter shift and leave requests for you.
- Will my pay change under the new system?
- No. Pay rates, allowances and penalty rates stay the same; only the way shifts are booked and recorded changes.
When this is the right slide
Right when a change has prompted the same handful of practical questions from many people, and short direct answers will settle most of them before the open floor.
What to swap it for
Content: Two-Column Q&A Panels. When the questions fall into two groups, such as staff and managers, or each answer needs a second sentence.
What this slide shows
The title reads Roster System FAQ, with a one line intro beneath it: what Wyncliffe Aged Care staff asked most before the system reaches every home on 1 April 2027. Five question and answer pairs follow, separated by thin rules. When will I see my roster? Rosters publish every second Wednesday by 5 pm, nine days ahead, in the app and on the staff room screen. How do I swap a shift? Request it in the app, your colleague accepts, and your unit manager decides within 48 hours. Can I still use the paper leave form? Until 30 June 2027. What if I do not have a smartphone? Use the kiosk or ask your unit manager. Will my pay change? No; rates, allowances and penalty rates stay the same. There are no icons or cards. Each question sits in a heavier weight with its answer directly underneath, and the rules between pairs make it easy to point to one question while the room reads the rest at its own pace.
When this is the right slide
Use this slide when a change affects people who have real questions about it, and the same questions keep coming up. Staff rollouts, policy changes, customer onboarding sessions and investor appendices all suit it. The slide works because it shows the audience that their concerns were heard before the meeting. It is the wrong choice when there are only one or two concerns, which belong in the main slides, or when the questions are about strategy rather than practical detail. An FAQ slide full of questions nobody asked reads as marketing and is quickly ignored. The slide also changes the tone of a rollout meeting. Staff who see their own question already answered relax, and the open floor that follows tends to surface the unusual cases, which are the ones the project team most needs to hear before the system goes live.
How to adapt it
First, replace the five questions with the ones your audience asked, keeping their wording and keeping each answer to a sentence with a time, date or name. Second, order the questions from the most common to the least, or group them by when they matter, before and after go live. Third, when the questions split naturally into two groups, such as staff questions and manager questions, or when the answers need a little more room, swap to the two column Q and A panels layout so each group sits in its own column. Whichever layout you use, check every answer with the person who owns it, such as payroll for the pay question. An FAQ slide that gives a wrong date does more harm than having no FAQ slide at all. Keep the slide in the deck after the meeting too, because it becomes the first thing new starters read when they join a home that has already gone live.
What makes this slide work
The questions are in staff language
When will I see my roster for the next fortnight? How do I swap a shift with a colleague? Each heading is phrased the way a care worker would ask it, in the first person. Staff recognise their own worry on the slide, which makes them more likely to trust the answer that follows.
Every answer contains a fact
5 pm every second Wednesday. 48 hours to approve a swap. Paper forms until 30 June 2027. A kiosk in each staff room. Each answer gives a time, a date or a place, so nobody leaves the room with a vague reassurance. Specific answers also stop the same question being asked again next week.
The hardest question is answered first
The pay question, the one that worries people most, gets the shortest and most direct answer on the slide: No, followed by what stays the same. Starting with the answer rather than the explanation stops staff bracing for bad news and lets the rest of the sentence be heard calmly.
Questions people ask
Where do the questions on an FAQ slide come from?
From people who asked them. Collect questions from team meetings, the help inbox and the pilot group, then count which come up most. The five here are the ones Wyncliffe staff raised most often before go live. Questions invented by the project team tend to be the ones the team wants to answer, not the ones staff are worried about.
How long should each answer be on an FAQ slide?
One sentence of about 20 words, enough to give a direct answer and one specific fact, such as a time, a date or a person to ask. This layout fits each answer on one line. If an answer needs conditions and exceptions, give the simple rule on the slide and put the detail in the staff handbook.
Should the answers start with yes or no?
When the question is a yes or no question, yes. The pay question here is answered with No, followed by what stays the same. Leading with the direct answer stops people bracing for bad news while they read. Burying the answer in the middle of a sentence makes even good news sound evasive.
How many questions belong on one FAQ slide?
Five, as here, is comfortable at presentation size. Beyond six, the type shrinks and the slide becomes a document. If staff have asked ten things, show the five that affect the most people and publish the full list on the intranet. A second slide of five more questions is fine in a longer briefing.
Should the FAQ slide come before or after the main briefing?
After the main content, just before open questions. By then people have heard the plan and the slide closes off the common doubts, which leaves the open floor for the unusual ones. Showing it first can work for an anxious audience, but the answers make more sense once the system has been explained.
How do I present an FAQ slide without reading it out?
Read the question, then answer it in your own words and add one human detail, such as which manager is covering the kiosk. Pause briefly after each pair. If a question in the room repeats one on the slide, point to it. That shows the answers came from staff, which builds trust in the rollout.
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