Kilnworth Returns Hub Business Case

Internal startup pitch deck for winning budget in house

An internal startup pitch deck has to prove to an executive committee that the idea serves the strategy already approved and that the money can be stopped at any point. The Returns Hub team at Kilnworth Logistics, an invented freight company, asks for 1.2 million dollars released in four quarterly gates after a pilot quarter of 190,000 dollars.

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KILNWORTH LOGISTICS

EXEC COMMITTEE, OCT 2027

Returns Hub: a new service line, piloted

Asking for 1.2 million dollars over twelve months, released in gates

Sofia Marchetti, Returns Hub lead

Warehousing division, Melbourne

Slide 1 · cover · Frame the deck as an internal business case to the executive committee, not a startup pitch.

OPPORTUNITY

Returns are here

Our online retail clients send us their outbound orders and then handle returns themselves, badly. Returned parcels arrive at their offices, sit for days and are resold late or written off. We already own the trucks that collect from the post centres and a third of a warehouse that sits half empty outside peak. Returns Hub uses both to receive, grade and restock returns for the clients we already serve.

40%
Spare floor space

Of the Dandenong warehouse, outside the November to January peak.

62
Retail clients

Already using our outbound service, each handling its own returns today.

02

Slide 2 · intro · The opportunity inside the business: idle space and existing clients with a problem the company already half solves.

What Returns Hub does

A per parcel service sold to existing outbound clients first. Priced at 3.90 dollars a return, plus 1.20 dollars for each item put back on sale.

Receive

Returns from all couriers collected daily on our existing post centre runs and scanned against the original order.

Grade

Each item checked and graded A, B or write off within 48 hours, with photos in the client portal.

Restock

Grade A items put back into the client stock in our warehouse, ready to sell the same week.

03

Slide 3 · pillars · The service in three parts, so the committee sees exactly what would be sold.

The pilot, July to September

Run on existing staff and space, with no capital spent.

14

Pilot customers

All existing outbound clients, none of them offered a discount.

$190K

Revenue in the quarter

From 41,000 returns and 25,000 restocked items, invoiced and paid.

31%

Gross margin

After labour, transport and packaging, before overhead.

2 days

To back on sale

Median from return scan to restock, against 9 days when clients did it.

04

Slide 4 · metrics · The pilot quarter in four numbers, the evidence the committee asked for before any budget.

Pilot revenue by month

Thousands of dollars, July to September 2027. The three months add up to 190,000 dollars.

July
August
September
020406080
Revenue

05

Slide 5 · metrics · Pilot revenue by month, showing the quarter total is a rising run rate rather than a one off.

Fit with the 2030 strategy

The four goals in the strategy the board approved in March 2027, and what Returns Hub adds to each.

Grow services revenue

A second revenue line

Adds revenue per client that does not depend on freight rates, which fell 11 percent last year.

Use the network fully

Fills idle space

Uses floor space that is empty nine months a year and trucks already on post centre runs.

Deepen key accounts

Stickier clients

A client using outbound and returns has two reasons to stay. Pilot clients renewed outbound early.

Cut carbon per parcel

Fewer write offs

Faster restocking cut items sent to landfill by 38 percent for the pilot clients.

06

Slide 6 · framework · How Returns Hub serves the four goals in the company strategy, so the case is judged against the plan the committee already approved.

Build inside, or partner

Two ways to offer returns to our clients

Build

Keeps the margin

All 31 percent stays with Kilnworth rather than being shared.

Uses idle assets

Space and trucks we already pay for.

One client contract

The client deals with us for outbound and returns.

Needs new systems

Grading and portal software, 240,000 dollars this year.

Execution risk

A new process for our warehouse team to learn.

Partner

Fast to launch

A partner could start within a month.

No systems spend

Their software, their process.

Margin shared

The best partner quote leaves us about 9 percent.

Space stays idle

Returns go to their site, not ours.

Clients meet a rival

The partner also sells outbound fulfilment.

Our call

Build inside, because the pilot already proved our team can run it and partnering gives a competitor access to our clients.

07

Slide 7 · comparison · Build inside against partner with a third party returns provider, weighed in five points each, with the team recommendation.

THE ASK

Twelve months, 1.2 million dollars

Line
Q1 FY28
Q2 FY28
Q3 FY28
Q4 FY28
People
120
150
180
180
Grading and portal systems
120
60
30
30
Site fit out
150
60
0
0
Sales to existing clients
30
30
30
30
Total spend, 1,200
420
300
240
240
Revenue target, 1,500
240
320
420
520
Thousands of dollars. Each quarter is released only when the gate on the next slide is passed. Revenue targets use the pilot prices.

08

Slide 8 · timeline · The twelve month budget by quarter, with the revenue target beside the spend, so each tranche can be approved separately.

Four gates, one each quarter

GATE 1

25 customers

By the end of Q1. Below 20 and the team stops before the fit out money is spent.

GATE 2

30% margin

Gross margin held at 30 percent or more as volume grows through Q2.

GATE 3

Break even

One month at break even after its share of warehouse overhead, by the end of Q3.

GATE 4

Scale or stop

At the end of Q4 the committee decides to expand to Sydney, keep it local, or close it.

09

Slide 9 · checklist · Four decision gates, one per quarter, which is what lets a committee say yes without committing the whole year.

Approve Q1: 420,000 dollars

The remaining 780,000 dollars returns to this committee quarter by quarter, at each gate, with the numbers.

Sofia Marchetti, Returns Hub lead · extension 4471

10

Slide 10 · closing · Close on the decision needed today, the first quarter only.

The structure

What each slide is doing, so you can reuse the order even with different content.

Slide 1cover
Frame the deck as an internal business case to the executive committee, not a startup pitch.
Slide 2intro
The opportunity inside the business: idle space and existing clients with a problem the company already half solves.
Slide 3pillars
The service in three parts, so the committee sees exactly what would be sold.
Slide 4metrics
The pilot quarter in four numbers, the evidence the committee asked for before any budget.
Slide 5metrics
Pilot revenue by month, showing the quarter total is a rising run rate rather than a one off.
Slide 6framework
How Returns Hub serves the four goals in the company strategy, so the case is judged against the plan the committee already approved.
Slide 7comparison
Build inside against partner with a third party returns provider, weighed in five points each, with the team recommendation.
Slide 8timeline
The twelve month budget by quarter, with the revenue target beside the spend, so each tranche can be approved separately.
Slide 9checklist
Four decision gates, one per quarter, which is what lets a committee say yes without committing the whole year.
Slide 10closing
Close on the decision needed today, the first quarter only.

Slide by slide

Slide one frames the deck as a business case to the executive committee. Slide two is the opportunity: returns already arrive, space sits idle and 62 clients handle returns badly. Slide three describes the service in three steps with its price. Slide four is the pilot quarter. Slide five charts pilot revenue by month. Slide six maps the service to the company strategy. Slide seven weighs building inside against partnering, five points each. Slide eight is the twelve month budget by quarter. Slide nine is four decision gates. Slide ten asks for the first quarter only.

How to adapt this deck

An internal venture that needs a new product rather than a new service should add a slide on what the company would have to build or buy, since committees fear technology spend more than headcount. A venture that would compete with an existing division should name that division on slide seven and say how customers would be split. An idea without a pilot should ask only for the pilot: one quarter, a small budget and one gate, using this deck structure with slides four and five left as targets.

What an executive committee asks for

Steve Blank has written for years about how large companies strangle new ventures by running them through the same approval process as the core business, and about getting to yes by funding evidence in stages rather than whole plans. Committees ask three things of an internal startup: does it serve the strategy, what does it take from existing divisions, and when can it be stopped. This deck answers them on slides six, seven and nine, in that order.

What makes this deck work

The pilot comes before the ask

Slide four shows 14 customers and 190,000 dollars in the pilot quarter, run on existing staff and space. Slide five splits it into 52, 63 and 75 thousand by month. A committee that asked for evidence before budget gets it before any number is requested.

Strategy fit uses goals already approved

Slide six maps Returns Hub to the four goals in the 2030 strategy the board approved in March 2027. Arguing from an approved plan is how an internal venture wins against established divisions competing for the same money.

The yes is small

Slides eight and nine split 1.2 million dollars into quarters of 420, 300, 240 and 240 thousand, each released only when a gate is passed. The closing slide asks for the first 420,000 alone, which is an easier decision than a year.

Questions people ask

How is an internal startup pitch different from a startup pitch?

The audience owns the company, controls the budget and compares you with existing divisions. Lead with fit to the approved strategy, ask for money in stages, and show what you use that the company already has, such as space, staff or clients.

Should an internal pitch include a build or partner slide?

Yes, because a committee will ask why the company should do it rather than buy it. Weigh both options on the same points and end with a recommendation and the reason. This deck recommends building because partnering would give a competitor access to existing clients.

How do I structure an internal budget request?

By quarter, with spend and revenue targets in the same table and each quarter released on a gate. Ask only for the first tranche in the meeting. This example asks for 420,000 of the 1.2 million dollars and brings the rest back quarter by quarter.

What are decision gates in an internal venture?

Measurable tests at set dates that decide whether the next tranche of money is released. Here they are customer numbers, gross margin, break even after overhead and a final scale or stop decision. Gates turn a large yes into four small ones.

How do I show strategic fit to an executive committee?

Use the goals in the strategy they approved, in their words, and say what the venture adds to each. A four panel framework slide does this in one view. Avoid inventing new strategic themes for the venture; that reads as asking the committee to change its plan.

Can an internal deck use the company logo and colours?

Yes. Brand settings can place a logo on every slide, and the theme can be changed for the whole deck at once. This example uses a corporate blue theme. If the committee wants the file, the editable PowerPoint export keeps text and tables editable.

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