Internal audit report IA-2026-03, payroll process, Haverleigh Home Care

Internal audit report template with rated findings and management responses

An internal audit report has to tell a committee how well a process is controlled, which gaps matter most, and what management has agreed to do by when. This six page payroll audit gives an overall rating, a findings table, six findings rated High, Medium or Low with a condition, risk, recommendation and response each, and the rating definitions behind them.

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Internal audit report IA-2026-03
25 September 2026

Payroll process audit

Haverleigh Home Care. Audit period 1 January to 30 June 2026. For the Audit and Risk Committee meeting of Wednesday 14 October 2026.

Prepared by
Internal Audit
Date
25 September 2026
Haverleigh Home Care · Internal audit IA-2026-03 · Payroll · ConfidentialPage 2 of 6
Haverleigh Home Care · Internal audit IA-2026-03 · Payroll · ConfidentialPage 3 of 6
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1. Executive summary

Internal Audit reviewed the payroll process for the six months to 30 June 2026, covering 412 employees, 13 fortnightly pay runs and $9.84 million of gross pay. Gross pay was correct for all 60 employees sampled, although four were paid overtime nobody had approved, and every pay run was approved before payment. No fraud and no loss to the organisation was found.

The overall rating is Needs improvement. One finding is rated High: changes to employee bank details are made on an emailed request without calling the employee back, which is the most common route for payroll fraud. Three findings are Medium and two are Low. Management has accepted all six and set dates between Friday 16 October 2026 and Thursday 25 February 2027.

1
High findings
3
Medium findings
2
Low findings
2. Scope and approach

The audit was in the 2026 internal audit plan approved by the Audit and Risk Committee in November 2025. It tested whether payroll pays the right people the right amount, whether changes to employee records are authorised, and whether access to the payroll system is controlled. Award interpretation and superannuation fund reconciliations were out of scope; superannuation is covered by the external auditor.

Area tested
Test
Sample
Pay calculation
Recalculated gross pay from approved timesheets and contracts
60 of 412
Bank detail changes
Checked each change for an independent verification
38 of 38
New starters
Traced to a signed contract and a manager approval
25 of 71
Leavers
Checked final pay and the date the record was closed
20 of 64
Pay run approval
Confirmed approval before the bank file was released
13 of 13
System access
Reviewed every user with payroll edit or approve rights
9 of 9

Fieldwork ran from Monday 3 August to Friday 4 September 2026. Findings were discussed with the Payroll Manager and the Chief Financial Officer at a closing meeting on Thursday 10 September, and the responses below are theirs.

3. Findings at a glance
No.
Finding
Rating
Owner
Agreed date
F1
Bank detail changes made without a call back
High
Payroll Manager
16 Oct 2026
F2
Overtime paid without an approved timesheet
Medium
Payroll Manager
13 Nov 2026
F3
Leavers left active in the payroll system
Medium
HR Manager
30 Nov 2026
F4
One user can edit records and approve pay runs
Medium
Chief Financial Officer
30 Oct 2026
F5
Leave accrual set wrongly for part time staff
Low
Payroll Manager
18 Dec 2026
F6
Payroll procedures last updated in 2023
Low
Payroll Manager
25 Feb 2027
4. Detailed findings and responses
F1. Bank detail changes made without a call back

Rating: High. Owner: Payroll Manager. Agreed date: Fri 16 Oct 2026.

Condition. All 38 changes to employee bank details in the period were tested. Seven were made on an emailed request alone, with no call to the employee on the number held on file. The policy requires a call back for every change. All seven changes were later confirmed as genuine by the employees.

Why it matters. A forged email asking to change bank details is the most common payroll fraud. One fraudulent change would divert a full fortnightly net pay, on average $1,520 here, and the loss is rarely recovered.

Recommendation. Block bank detail changes in the system until a second payroll officer records the call back, and stop accepting changes by email; changes should come through the employee self service portal.

Management response. Agreed. Email requests stopped on 14 September. The portal goes live for bank details on 16 October 2026, with a system hold until the call back is logged.

F2. Overtime paid without an approved timesheet

Rating: Medium. Owner: Payroll Manager. Agreed date: Fri 13 Nov 2026.

Condition. Four of the 60 employees sampled were paid overtime with no manager approval on the timesheet. The overtime totalled $1,240 across six pay runs. Rosters show the shifts were worked, so the payments were correct, but nobody approved them.

Why it matters. Unapproved overtime cannot be told apart from a claim for hours not worked, and the cost runs against budgets nobody signed off.

Recommendation. Configure the timesheet system so overtime cannot reach a pay run without a manager approval.

Management response. Agreed. The approval rule will be switched on from the pay run of 13 November 2026, after managers are briefed.

F3. Leavers left active in the payroll system

Rating: Medium. Owner: HR Manager. Agreed date: Mon 30 Nov 2026.

Condition. Nine of 64 leavers were still active in the payroll system more than 30 days after their last day, the longest by 74 days. No payment was made to any of them after final pay.

Why it matters. An active record for someone who has left is the simplest way to pay a ghost employee, and the control relies on nobody noticing.

Recommendation. Close the payroll record in the same pay run as the final pay, and report open records for leavers to the HR Manager each fortnight.

Management response. Agreed. A fortnightly leavers report will start in October and all nine records were closed on 18 September.

F4. One user can edit records and approve pay runs

Rating: Medium. Owner: Chief Financial Officer. Agreed date: Fri 30 Oct 2026.

Condition. Of the nine users with payroll access, one, the senior payroll officer, can both change employee master data and give final approval to a pay run. No misuse was found in the audit log.

Why it matters. Without separation, one person could create or change a record and approve the payment to it with nobody else seeing it.

Recommendation. Remove approval rights from users who can edit master data, and have the Chief Financial Officer review the access list each quarter.

Management response. Agreed. Approval rights move to the Finance Manager on 30 October 2026.

F5. Leave accrual set wrongly for part time staff

Rating: Low. Owner: Payroll Manager. Agreed date: Fri 18 Dec 2026.

Condition. Three of the 60 employees sampled had annual leave accruing on full time hours rather than their contracted part time hours, overstating their balances by 41.5 hours in total.

Why it matters. Overstated balances mean paying for leave that was not earned and misstate the leave liability in the accounts.

Recommendation. Correct the three balances and check accrual settings for every part time employee.

Management response. Agreed. All 148 part time employees will be checked and corrected by 18 December 2026, with affected staff told in writing.

F6. Payroll procedures last updated in 2023

Rating: Low. Owner: Payroll Manager. Agreed date: Thu 25 Feb 2027.

Condition. The payroll procedure manual is dated March 2023 and does not describe the current timesheet system, which was introduced in 2025.

Why it matters. Staff covering leave or new starters cannot follow the process as it actually runs.

Recommendation. Update the manual after actions F1 to F4 are complete so it describes the new controls.

Management response. Agreed, for completion by 25 February 2027.

5. Rating definitions
Rating
Meaning
Action within
High
A control gap that could cause material loss, fraud or a breach of law
1 month
Medium
A control weakness that should be fixed but is partly offset elsewhere
3 months
Low
An improvement to efficiency or documentation
6 months

Internal Audit will follow up each action after its agreed date and report status to every Audit and Risk Committee meeting until all six are closed. This report goes to the Chief Executive, the Chief Financial Officer, the Payroll Manager, the HR Manager and the committee.

Section by section

What each section is for, so you can keep the ones you need and drop the rest.

Cover
Report number, process, organisation, audit period, committee date and issue date.
1. Executive summary
Population audited, the overall rating, the High finding in one sentence and findings counted by rating.
2. Scope and approach
Objectives, what was out of scope, six areas tested with sample sizes, fieldwork dates and the closing meeting.
3. Findings at a glance
Six findings with rating, owner and agreed date in one table.
4. Detailed findings and responses
Each finding with condition, why it matters, recommendation and the management response.
5. Rating definitions
What High, Medium and Low mean, how long each allows, and how actions are followed up.

How to adapt this document

First, change the scope table to the process you audited, keeping the sample column; for purchasing you might test new suppliers, purchase orders over a threshold and changes to supplier bank details. Second, if your committee prefers a four level scale, add Critical above High with action within a week, and update the definitions and every agreed date to match. Third, for a short audit with two or three findings, drop the findings at a glance table and let the executive summary list them, but keep the condition, risk, recommendation and response pattern for each.

What makes this document work

The sample sizes are on the page

The scope table shows what was tested and how much of it: all 38 bank detail changes, 60 of 412 employees, 25 of 71 starters. A committee can judge how far each finding reaches only when it can see whether it came from a full population or a sample.

Each finding says why it matters

F1 does not stop at seven changes made without a call back; it says one forged email would divert a full fortnightly net pay, on average $1,520, and that such losses are rarely recovered. The risk sentence is what makes a busy reader act.

Ratings carry a deadline

The definitions table ties High to action within one month, Medium to three and Low to six, and every agreed date fits: F1 by Friday 16 October against a report dated 25 September. A rating with no clock attached is only an opinion.

Questions people ask

What is the difference between internal and external audit?

External auditors give an opinion on whether the financial statements are fairly stated, for shareholders or regulators. Internal audit works for the board and management, testing whether processes and controls work across the whole organisation, payroll included. Internal audit can look at anything the committee asks; external audit mainly looks at what could misstate the accounts.

How should findings be rated?

Use a short scale the committee has approved, usually three or four levels, with a definition and a time to act for each. Rate on the consequence if the gap were exploited and how likely that is, not on how many exceptions were found. Seven bank changes without a call back outrank forty missing signatures on leave forms.

Can management disagree with a finding?

Yes, and the report should say so. Record the response as management wrote it, and if they decline a recommendation, note that they have accepted the risk and who accepted it. The committee then decides whether that is acceptable. A report where every finding is quietly agreed can hide a disagreement that matters.

Should an internal audit report name individuals?

Refer to roles, not names. Finding F4 describes the senior payroll officer's access rights because the role is what carries the risk, and the person may have done nothing wrong. If misconduct is suspected, that is handled through a separate, confidential investigation rather than in a report circulated to several managers.

How often should payroll be audited?

Payroll is often one of the largest costs and a common fraud target, so many organisations review it every two or three years, or every year where controls are weak or systems have changed. Data analytics can test every pay run continuously between full audits, flagging duplicate bank accounts or payments to leavers.

What happens after the report is issued?

Internal audit tracks each action and checks it after the agreed date, then reports progress to every committee meeting until all are closed. Checking means seeing the control work, such as the system hold on bank changes, not accepting an email saying it is done. Overdue actions are reported with a reason.

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