Tenure Renewal for Halsworth Care Group
SaaS renewal deck: value delivered, then the ask
A SaaS renewal deck has to prove the customer got more out of the last term than it paid, that the product is actually being used, and that the next term is a plan rather than a repeat invoice. Tenure, an invented onboarding and retention platform, presents a renewal to Halsworth Care Group, an invented aged care employer with 900 staff, in nine slides that reach the price only on slide seven.
Every slide, in order
The whole deck as it renders, one slide after another. Read it the way the audience would.
The structure
What each slide is doing, so you can reuse the order even with different content.
- Slide 1cover
- Frames the renewal around the customer's year, not the vendor's contract.
- Slide 2metrics
- The value delivered as one number in dollars, before any slide about price.
- Slide 3metrics
- Adoption and outcomes over the term, each with its change, so the value number has evidence beneath it.
- Slide 4metrics
- Monthly active users across the term as a line chart, so adoption is a trend, not a single snapshot.
- Slide 5checklist
- The roadmap items promised at signing and delivered during the term, so the renewal rests on kept promises.
- Slide 6comparison
- What stays and what is added next term, so the renewal reads as a continuing plan rather than a repeat purchase.
- Slide 7pricing
- The renewal price with a two year option, both stated per employee and as an annual total.
- Slide 8timeline
- The next term quarter by quarter, so the HR director knows what happens after signing.
- Slide 9closing
- Asks for a decision before the term ends, with the date that avoids any gap.
Slide by slide
Slide one frames the year around the customer. Slide two is the value in dollars. Slide three gives six adoption and outcome measures, from 96 percent of starters onboarded in the product to 91 percent of exits with a recorded reason. Slide four is the monthly active users chart. Slide five is the roadmap delivered. Slide six shows what stays and what is added next term. Slide seven has the one year and two year terms. Slide eight is the next term by quarter. Slide nine asks for a decision by 24 October, a week before the term ends.
How to adapt this deck
A renewal where usage has dipped should keep the usage chart and add a slide explaining the dip and the plan to fix it, because hiding it only moves the argument to the procurement call. A renewal with a price rise should show the old and new price side by side with what the extra pays for. An expansion at renewal, adding sites or seats, should move the pricing slide earlier and lead with the new teams, which makes it closer to an upsell presentation than a renewal.
What customer success practice says
Gainsight's customer success guide calls renewal the ultimate proof of value and stresses demonstrating return and progress clearly, with stakeholders aligned before the renewal date. For an HR product the value case leans on what early turnover costs, and both the CIPD and SHRM publish guidance on induction and onboarding as part of keeping new staff. That is why the value slide counts early leavers rather than logins, and why the price appears only after it.
What makes this deck work
Value is a dollar figure
Slide two opens on 121,000 dollars of early leaver cost avoided: about 315 starters a year, 90 day attrition down from 26 to 18 percent, 25 fewer early leavers at 4,840 dollars each. It sits beside the 41,040 dollar subscription, so the comparison makes itself.
Usage is shown as a trend
Slide four charts monthly active managers rising from 34 to 112 of 120 and new starters from 22 to 51 across twelve months. A renewal at risk usually shows flat or falling usage, so a steady climb answers the question a finance team asks before they sign.
Promises kept before the ask
Slide five dates five roadmap items delivered during the term, from payroll sync in December to flight risk alerts in September. Only after that does slide seven price the renewal at 3.80 dollars an employee, or 3.55 locked for two years, saving 5,400 dollars.
Questions people ask
What should a SaaS renewal presentation include?
The value the customer received, adoption over the term, how usage has trended, what you promised and delivered, what changes next term, the renewal price and any multi year option, and the date a decision is needed. This example covers each in nine slides.
How do I show value delivered in a renewal deck?
Turn the outcome the customer cares about into dollars, using their own numbers where possible, and set it beside what they paid. Show the arithmetic in the description so their finance team can check it rather than take your word for it.
When should the price appear in a renewal deck?
After the value and the delivered roadmap, usually two thirds of the way through. By then the customer has seen what the money bought. Put the multi year option on the same slide, with the saving in dollars, so the choice is between two good options.
Should a renewal deck offer a multi year term?
Often, yes. A price lock gives the customer budget certainty and gives you a longer commitment. Make the saving concrete and say what happens if their size changes, such as moving to a lower price band, so the lock does not feel like a trap.
What if usage dropped during the term?
Show it anyway, with the reason and the plan, because the customer already knows. A renewal deck that explains a dip and proposes a fix, such as training or a change of owner, is more credible than one that avoids the chart.
Can I update the usage chart with live numbers?
The chart holds the numbers you enter rather than reading from your product. Click it to edit the months and values in the inspector, typing them in from your reporting, and the lines and legend redraw. Save the deck before exporting, because exports render the saved version.
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