Conversational form
Nail appointment booking form that asks about removal first
A nail appointment overruns for one reason more than any other, which is that the previous set had to come off and nobody booked time for it. This booking form asks about removal on the second screen, before the date is chosen, and takes the saved design as an upload so the technician can say whether it fits the slot.
The form itself
The first screen of the form. A conversational form shows one question per screen, so the remaining screens are listed in the field table below. Nothing here can be filled in or submitted, so read it as a reference and build your own from the button above.
Every field, and what it collects
The complete field list, in the order respondents meet it.
- What are you booking?DropdownRequired
- Times are for a fresh set with nothing to remove. If something has to come off first, the next screen adds to this.
- Options: Gel manicure, 60 minutes · Builder gel overlay, 90 minutes · Acrylic full set, 105 minutes · Acrylic infill, 75 minutes · Press on set fitted, 45 minutes · Classic manicure, no polish, 30 minutes · Gel pedicure, 60 minutes · Classic pedicure, 45 minutes · Gel manicure and gel pedicure together, 120 minutes
- Is there anything to take off first?Single choiceRequired
- Soaking off adds fifteen to thirty minutes and it is the single most common reason an appointment runs over. Picking it on the way in is free; discovering it at the table is not.
- Options: No, my nails are bare · Gel polish from here · Gel polish from another salon · Acrylic or builder gel, done here · Acrylic or builder gel, done elsewhere · Press ons I put on myself · Not sure what is on them
- Length and shapeSingle choiceRequired
- Options: Natural length, square · Natural length, round or oval · Short, squoval · Medium, almond · Medium, coffin or ballerina · Long, almond or stiletto · Not sure, happy to be advised
- Upload the design you have saved, as an image or a PDFFile upload
- What day?DateRequired
- Bookings before a public holiday or a formal season go about three weeks out, so if your day is taken the salon texts you the nearest free one.
- What time of day?Single choiceRequired
- Options: Opening, first appointment · Morning · Lunchtime · Early afternoon · Late afternoon · Evening, after five · Any time that day
- How many of you are coming?NumberRequired
- Groups of three or more are booked as a block and need a bit more notice, since every person needs their own technician and table.
- Who is the booking for?ProfileRequired
What each screen of this booking asks, in order
Screen one takes the service from a dropdown of nine, each carrying its own time, with the help text noting that those times assume nothing has to be removed. Screen two is the removal question, seven answers covering gel from this salon, gel from elsewhere, acrylic in both cases, press ons applied at home and an honest not sure what is on them. Screen three takes length and shape as one combined choice, ending with an option to be advised. Screen four takes the design reference as an upload with the formats written into the question label. Screen five takes the day, noting that bookings before a formal season run about three weeks out. Screen six takes a time window rather than an exact time. Screen seven asks how many people are coming, with a note that a group of three or more is a block booking. The last screen is a profile block taking name, email and mobile.
Why removal is the second question
Every nail salon has the same Saturday problem. An appointment booked as a sixty minute gel manicure arrives with an acrylic set from somewhere else that needs half an hour of soaking before any new work can start, and the two appointments after it run late. The client is not being difficult; nobody told them removal was a separate job. Asking on screen two, before the date is chosen, changes that for free. It also produces a more useful record: a salon can see how much of its week goes into removing other people work, which is the number that justifies charging for it.
How to adapt this form
A salon that runs a nail art specialist can add a screen after the design upload asking how much detail is wanted, since a full hand painted set is a different appointment from two accent nails, and price it in the option labels the way this form prices time. A salon doing a lot of bridal work keeps the group size screen and adds a date of the event and a trial question, because a bridal party books a trial two months out and the final set the day before. A mobile technician swaps the time window screen for an address and a table space question, which is the same substitution a mobile therapist makes, and adds a travel radius note to the welcome screen.
What makes this form work
Removal is asked on screen two, not at the table
Seven answers covering gel and acrylic from here or elsewhere, press ons applied at home, and not sure what is on them. It is the answer that decides whether the appointment is sixty minutes or ninety, and it arrives before a time has been chosen.
Every service carries its own minutes
Nine options from a thirty minute classic manicure to two hours for a gel manicure and pedicure together. Clients choose knowing what they are committing to, and the salon reads a length off every request without asking a second question.
Group size is one question with a real consequence
A number field whose help text explains that three or more is booked as a block and needs more notice, because every person needs a technician and a table. Groups arrive as one request instead of three, and the salon can staff them.
Questions people ask
Why does the form ask about removal before asking the date?
Because the answer changes the length of the appointment and therefore which slots can hold it. Asking afterwards means the client has already chosen a time that may not fit, and somebody has to go back to them. Two screens in, before anything is committed, it costs one tap and saves the rescheduling.
Can a client upload a design reference in a conversational form?
Yes. File upload is supported in a conversational form, and this one accepts images or PDF, up to four files at ten megabytes each. Four is deliberate: people usually have a few saved pictures and the spread between them tells a technician more about the taste than any single image does.
What happens if the design needs longer than the service booked?
The thank you screen says the salon will offer the longer slot rather than rushing it. That is the honest outcome, and saying it up front means the follow up message is expected rather than feeling like an upsell. It also makes the upload worth doing, since it changes what gets offered.
Does the group size question limit what can be typed?
No. A conversational number question renders without a minimum or a maximum, so nothing is blocked while typing and the value is only checked when the form is submitted. The help text carries the real constraint instead, which is that three or more becomes a block booking needing more notice.
Why offer not sure on the length and shape question?
Because the vocabulary is genuinely specialist. Squoval, coffin and ballerina are not words most people use, and a client who picks one they half understand ends up with nails they did not want. An explicit happy to be advised option gets an honest answer and starts the appointment with a conversation.
Should a salon charge for soak off?
That is a business decision, but a salon cannot make it without knowing how often it happens. Because this form records removal as a structured answer on every booking, the exported responses show what share of appointments arrive with another salon work on them, which is the evidence the pricing decision needs.
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