View, export and manage your responses

This guide shows you what to do with submissions once they start arriving: reading them, opening one in full, getting the files, and exporting the lot.

Collecting responses is the easy half. Getting them out in a shape you can act on is the half people ask about.

Open your responses

On the dashboard, a published form’s card menu gains a Responses option. In the builder, the same link sits in the overflow menu in the top bar, next to Preview and Version History.

The page opens on your form’s title with a count under it, “24 responses”, so you always know the total without counting rows.

The table

Each submission is a row. Each field on your form is a column, using the field’s own label as the heading, plus two columns of our own.

Submitted is when it arrived. Status is what has happened to it since. A form with no signature fields lands on Completed straight away, because there is nothing left to wait for. A form carrying e-signatures tells you where it has got to: Submitted while nobody has signed yet, Partially signed once some have, Signing completed when everybody has, and Signing failed if the signing request could not start. A failed one carries a tooltip pointing you at your email for the details, and a link through to the signing status.

At the bottom you get 1-10 of 24 with a Rows selector offering 5, 10, 20, 50 or 100 per page, and first, previous, next and last buttons. Refresh at the top pulls in anything that arrived while you had the page open.

One row per submission, with Submitted and Status columns of our own.

Open one response in full

Click any row and the whole submission opens laid out like the form itself, so long answers are readable instead of clipped into a cell. Download PDF gives you that single response as a document, using your form’s PDF layout, brand logo included.

That PDF is the thing to attach to an email or file against a customer record. It is also what a signed form becomes once everybody has signed.

Get the files people uploaded

A file or photo upload does not fit in a table cell, so those cells are clickable instead. Click one and a dialog lists what was uploaded for that field, with a Download button on each file. If somebody skipped the field it simply says no files were uploaded.

Table fields work the same way. Click the cell and the rows open in a readable dialog rather than being squeezed into the column.

Signature fields show the signature itself in the cell, so you can see at a glance which rows are signed.

Open one response and the whole submission is laid out and readable.

Export everything

Export CSV at the top of the page downloads every response as a spreadsheet file, one row per submission and one column per field. Open it in Excel, Google Sheets or Numbers and do whatever you actually need: sort, pivot, filter, mail merge, import into your CRM.

The button is disabled while you have no responses, which is the only reason it would ever look greyed out.

Export CSV downloads every response as a spreadsheet file.

Delete a response

Each row has a delete button, and it asks you to confirm first. It is there for test submissions and for the occasional request to be removed from your records. It cannot be undone, so export first if you are not certain.

Getting responses somewhere else automatically

Downloading a CSV once a week is fine until it is not. If you want each submission to land somewhere the moment it arrives, use the Add-Ons tab: an email alert for every response, or a webhook that posts the response to Slack, Zapier, a spreadsheet or your own system. See Automate your form with add-ons.

To control how the per-response PDF is laid out, see Shape the PDF version of your form.