Form questions
Childcare parent feedback questions by room
Ask 8 to 12, twice a year. Never skip the room, the communication grid and whether the child is happy to come. Room makes the feedback useful to educators, communication is the most common concern of families, and a child's happiness is what parents care about most.
Childcare parent feedback questions ask families how well the service communicates, how their child eats, sleeps and learns, how drop off and pick up work and whether the child is happy and safe. These twenty questions start with the child's room, so each team of educators sees feedback about their own room.
The questions
Your child
Which room is your child in?DropdownRequired
Babies, toddlers, preschool, kinder.
How many days a week does your child attend?Single choice
How long has your child been at the service?Single choice
Communication
How much do you agree with each statement?Rating gridRequired
Rows: I hear about my child's day, I am told about learning and development, I am told quickly about incidents, educators are easy to talk to, I know who to raise concerns with. Columns strongly disagree to strongly agree.
How do you prefer to hear from educators?Multiple choice
Daily care
Are you happy with how meals and sleep are managed?Single choice
Are your child's dietary needs met?Single choice
How well are your child's routines from home respected?Single choice
How does drop off and pick up work for you?Single choice
A five point scale.
Learning and wellbeing
Is your child happy to come to the service?Single choiceRequired
Most days, some days, rarely.
Do you feel your child is safe here?Single choice
Do you see your child learning and developing?Single choice
Do you feel informed about your child's learning goals?Single choice
Does the service reflect your family's culture and values?Single choice
How satisfied are you with the outdoor play areas?Single choice
Overall
Overall, how satisfied are you with the service?Single choice
Would you recommend the service to other families?Single choice
What is one thing the educators in your child's room do well?Long text
Educators value specific praise as much as suggestions.
What is one suggestion for the service?Long text
Anything else?Long text
Which questions to make required
Three are required: the room, the communication grid and whether the child is happy to come. Without the room, results cannot go to the right educators. Communication and the child's happiness are the measures families care about most and the ones educators can act on. A required matrix counts once any row is answered, so check row completion. The rest is optional.
- Which room is your child in?
- How much do you agree with each statement?
- Is your child happy to come to the service?
The form built from these questions
A static copy of the finished form, from its own example page.
Three ways to change this bank
For a family day care educator caring for children in their own home, replace rooms with age group and add questions about the home environment and outings. For outside school hours care, ask about homework time, activities and the handover from school. For a kindergarten program, add questions on school readiness and the transition statement. In every version, keep the communication grid identical between rounds and share a summary with families, including what each room will change.
Questions people ask
How often should a childcare centre ask parents for feedback?
Twice a year is common, with informal conversations at drop off and pick up in between. A survey after the settling in period for new families also helps. More often than that tires families who already receive lots of messages.
Should parent feedback be anonymous?
Yes by default. In a small service, parents may worry that criticism will affect their child. Asking for the room but not the child's name protects anonymity while still giving educators useful feedback. Offer an optional contact question for families who want a reply.
How does parent feedback relate to quality standards?
In Australia, the National Quality Standard includes collaborative partnerships with families, and services are expected to seek and act on family input. A regular parent survey, with results shared and acted on, is one way to show that partnership in practice.
What should a service do with negative feedback?
Thank families, look for patterns by room and theme, and act on what can change. Share a summary of what was heard and what will happen. Serious concerns about a child's safety should be raised through the service's complaints process straight away, not left for the survey.
Should educators see the comments?
Yes, for their own room, with anything that could identify a family removed. Educators value specific praise as well as suggestions. Discuss the results at a team meeting and agree one or two changes per room, then tell families what those changes are.
How long should a parent survey take?
About five minutes. Parents fill it in on a phone between other tasks, so short and mobile friendly works best. Put the required questions first and make the rest optional, so a parent interrupted halfway has still given the answers that matter most.
Can families complete it in other languages?
Where many families speak other languages at home, translated versions or help from bilingual staff make the answers more reliable. The culture question in this bank also shows whether families feel the service reflects who they are, which matters to children settling in.
How do you get more families to respond?
Send the link by the app or message families already use, mention it at pick up, and tell families what changed after the last survey. A short survey with a clear purpose gets more replies than a long one, and a reminder a week later lifts the response rate again.
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