Form questions

Sports club survey questions on fees, facilities and coaching

Ask 10 to 14 at the end of the season. Never skip the person's role in the club, whether fees are good value and whether they plan to return next season. Role lets results be split between players, parents and volunteers, and the other two are the numbers committees plan budgets around.

Sports club survey questions ask players, parents and volunteers whether fees are fair, how the facilities and coaching rate, how well the club communicates and whether people will stay. These twenty one questions start by asking each person's role, because a junior parent and a senior player experience a club very differently.

The questions

About you

  1. What is your role in the club?Multiple choiceRequired

    Senior player, junior player, parent of a junior, coach, volunteer or committee, social member.

  2. How many seasons have you been involved?Single choice

  3. Which teams or age groups are you involved with?Dropdown

Fees and value

  1. How fair are the club's fees for what you get?Single choiceRequired

    Very fair, fair, a bit high, too high.

  2. Did you know what your fees pay for?Single choice

  3. Would payment plans help your family?Single choice

Facilities and coaching

  1. How would you rate each of these?Rating grid

    Rows: playing surface, change rooms, lighting, canteen, parking, equipment. Columns poor to excellent.

  2. How would you rate the coaching this season?Single choice

  3. Do coaches give enough feedback to players?Single choice

  4. Is playing time shared fairly in junior teams?Single choice

  5. Does the club feel safe and welcoming for everyone?Single choice

Communication and volunteering

  1. How well does the club communicate?Single choice

  2. Which channels do you use?Multiple choice

    Email, team app, social media, noticeboard, word of mouth.

  3. Did you volunteer this season?Single choice

  4. What would make volunteering easier?Multiple choice

    Shorter shifts, a roster set early, clear tasks, training, more people sharing jobs.

Next season

  1. Do you plan to be involved next season?Single choiceRequired

    Yes, probably, not sure, no.

  2. If not, why not?Single choice

  3. What is the best thing about the club?Long text

  4. What one thing should the committee change?Long text

  5. Would you like to join a subcommittee?Single choice

  6. Anything else?Long text

Which questions to make required

Three are required: role, fee value and plans for next season. Role is needed to read every other answer correctly, since parents of juniors and senior players judge the same club on different things. Fee value and return intent are what committees use for budgets and registrations. Everything else is optional so members finish it at the end of a long season.

The form built from these questions

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How long have you been a member? *

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Three ways to change this bank

For a junior only club, add questions on age appropriate training, child safety and how the club handles parent behaviour on the sideline. For a club with a bar or clubrooms, add rows for opening hours, food and the social calendar. For a club planning a facilities grant application, add a question on which upgrade members would most value, since evidence of member demand strengthens a council or state grant. Keep the role and return questions identical each year for comparison, and share a short summary with members at the annual general meeting so they see what changed.

Questions people ask

When should a sports club survey members?

At the end of the season, before registrations for the next one open, so the committee can act on feedback in time. Avoid finals week. Send a reminder through the team app as well as email, since many members do not read club emails.

How do you get parents of junior players to respond?

Keep it short, send it through the channel they already use, such as the team app, and explain that answers shape next season. Ask coaches to mention it at the last training. Parents respond more when they see changes from last year's survey.

Should the survey ask about child safety?

Yes, in general terms: whether the club feels safe and welcoming for everyone. Specific concerns about a person should go through the club's child safety contact, not a survey. Include that contact on the thank you screen so concerns have somewhere to go.

How should a club use fee feedback?

Compare fee value by role and age group, and check whether members know what fees pay for. Often perceived value improves when the club explains costs such as insurance, ground hire and referees. Payment plans can help families without lowering the fee.

Should club surveys be anonymous?

Yes, by default, especially for questions on coaching and fairness, which are sensitive in a small club. Offer an optional contact question for members happy to be followed up. Share results by role, not by team, so individuals cannot be identified.

How can a survey help with volunteer shortages?

Asking what would make volunteering easier gives the committee practical fixes, such as shorter shifts or rosters set early. Asking who would join a subcommittee builds a list to call. Clubs that act on this usually see more people put their hand up.

Should players and parents get the same survey?

One survey with a role question at the start works for most clubs, because it keeps results together and lets the committee compare views. Questions that only apply to one group, such as playing time in junior teams, can be marked optional. Report the results by role so each group is heard.

How many questions should a club survey have?

Ten to fifteen, finished in about five minutes. Volunteers on the committee will read every answer, so ask only what they can act on. Put the three required questions first, and rotate one or two optional questions each year to explore a topic in more depth.

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On writing the questions themselves, read How to create a survey, from the decision back to the questions. For everything the builder can do, see the form maker. Step by step: Create a conversational form with AI, then View, export and manage your responses.

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