Classic form
Maintenance request form with the urgent repairs list built in
Most repair requests arrive as a text with no address and a photo of the wrong thing. This form asks what and where in the tenant's words, shows the urgent repairs list so the tenant can say which line applies, and takes the access permission the tradesperson needs before they can be booked.
The form itself
A static copy of the finished form, exactly as it renders. Nothing here can be filled in or submitted, so read it as a reference and build your own from the button above.
Every field, and what it collects
The complete field list, in the order respondents meet it.
- Property addressAddressRequired
- Your nameNameRequired
- MobileShort textRequired
- EmailShort textRequired
- What needs fixing?DropdownRequired
- Options: Plumbing · Electrical · Hot water · Heating or cooling · Appliance · Locks or doors · Roof or leaks · Pest · Garden or fences · Other
- Describe the problemLong textRequired
- Photo of the problemPhoto uploadRequired
- One photo of the fault itself. Include the model plate if it is an appliance.
- Is this an urgent repair?Single choiceRequired
- Options: Yes, it is on the list above · No · Not sure
- When did it start?DateRequired
- Can the tradesperson enter if you are not home?Single choiceRequired
- Options: Yes, with the office key · Yes, if I am told the day before · No, I must be there
- Best times for accessMultiple choice
- Options: Weekday mornings · Weekday afternoons · Saturday morning
- Pets at the propertyShort text
- Anything else the tradesperson should know?Long text
- I understand a callout for a fault caused by me or my guests may be charged to meMultiple choiceRequired
- Options: I understand
Question banks built on this form
Urgent and non urgent repairs, and who pays
Every Australian state defines a short list of urgent repairs in its tenancy law, burst water services, gas leaks, dangerous electrical faults, flooding, a failed hot water service among them, and puts them on a faster clock than everything else. Victoria requires urgent repairs immediately and non urgent ones within 14 days of a written request; other states use their own timeframes and Queensland splits emergency from routine. In several states a tenant who cannot reach the manager can arrange an urgent repair themselves up to a capped amount and be reimbursed. The intro line, ring first then submit, exists because a form should never be the fastest channel for a gas leak.
How to adapt this form
A strata committee version points the address field at lot and common property details and adds a question about whether the fault affects other lots, which changes who pays. A body corporate common area form drops the access permission entirely, since nobody needs to enter a private home to fix a lobby light. A private landlord with one property can delete the address block, hardcode the property in the heading, and keep everything else, the urgent list, the photo, the access question, because those are the parts that save the second visit.
What makes this form work
The urgent list is on the form, above the question
The statutory list sits as a paragraph directly above is this an urgent repair, so the tenant answers against the actual definition instead of their own sense of urgency. Yes means it is on the list, and not sure is allowed, which keeps the honest middle from guessing.
The access answer books the job
Three options, office key, told the day before, or I must be there, map to three different booking flows, and the third one triggers the two-times offer promised on the thank-you screen. No tradesperson gets booked before this answer exists, so the form refuses to leave it blank.
The required photo asks for the model plate
The photo field is required and its caption, the one classic field caption that renders, tells appliance reporters to include the model plate. That single instruction is what lets the right part ride in the van on the first visit.
Questions people ask
What counts as an urgent repair?
The list printed on the form: burst water service, blocked or broken toilet, serious roof leak, gas leak, dangerous electrical fault, flooding, serious storm or fire damage, failure of hot water, cooking, heating or cooling, and anything making the home unsafe or insecure. It comes from the residential tenancies legislation, and the state pages linked below carry each jurisdiction's exact wording.
Can a tenant arrange an urgent repair themselves?
In several states, yes, up to a capped amount and with reimbursement, when the manager cannot be reached first. The caps and conditions differ by state, which is why the form's intro says to ring the office first: the phone call is both faster and what keeps the reimbursement conversation simple.
How fast must non urgent repairs be done?
Within a reasonable time everywhere, and within specific windows in some states, Victoria sets 14 days from a written request. The welcome screen here promises seven, because an agency that beats the statutory clock on paper should say so where tenants can read it.
Does the photo reach the tradesperson?
The response PDF carries the photo inline with the answers, and the agency forwards it when booking the job. A plumber who has seen the fault and the model plate before knocking brings the right part, which is the difference between one visit and two, and the reason the photo is required.
Why does the form ask about entering when nobody is home?
Because entry needs consent or notice under tenancy law, and the booking stalls until that answer exists. The three options cover the office key, entry with a day's warning, and no entry without the tenant, and the thank-you screen promises two offered times when the answer is the third.
Why ask about pets?
It is the tradesperson's first question. A dog in the yard changes whether the side gate can be used, whether a key visit is safe, and sometimes whether the job happens at all that day. One short field answers it before it is asked, in the tenant's own words.
Build your own in about a minute
The button below opens the generator with this use case already described. Change the wording to match your own, generate, then edit anything you like.
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Written and checked by the OneCraft team. Last checked .