Classic form
Product registration form that captures the serial and the proof
A product registration is only worth collecting if it produces something a service desk can act on, which means a serial number in the right format and a receipt that is actually readable. This ten field form enforces the serial pattern, tells people where the compliance plate is, and separates a recall notice from a marketing email.
The form itself
A static copy of the finished form, exactly as it renders. Nothing here can be filled in or submitted, so read it as a reference and build your own from the button above.
Every field, and what it collects
The complete field list, in the order respondents meet it.
- Your nameNameRequired
- Email for the warranty confirmationShort textRequired
- Postcode where the appliance livesShort textRequired
- ModelDropdownRequired
- Options: KO600 built in oven, 60cm · KO900 built in oven, 90cm · KC600 induction cooktop, 60cm · KC750 gas cooktop, 75cm · KD450 dishwasher, freestanding · KD460 dishwasher, integrated · KR520 fridge freezer, bottom mount · KW850 washer dryer, front load
- Serial numberShort textRequired
- Date of purchaseDateRequired
- Where you bought itShort textRequired
- Your receipt or tax invoiceFile uploadRequired
- PDF or a photo, one file, up to 10 MB. The purchase date, the retailer and the model all have to be readable. A photo of a faded thermal receipt is the most common reason a registration has to be chased, so photograph it early or upload the emailed invoice instead.
- Where is it installed?Single choiceRequired
- Options: A home I own · A home I rent · A rental property I own and lease out · A commercial kitchen or shared laundry · Not installed yet
- What may Kestrel send you?Multiple choice
- Options: Safety notices and recalls for this model, which are sent whatever you tick · Service reminders for this appliance, roughly once a year · New product announcements and offers
Who owns it
The appliance
Two last questions
A registration is only as good as the serial number
Everything a manufacturer does with a registration, from a recall to a warranty claim to a spare part, keys off the serial number. Type it wrong and the record is worthless. So the field enforces the real format, two letters then eight digits then a letter, and the paragraph above it does the harder job of telling people where to look, model group by model group. The most common wrong answer is the model number printed on the front of the box, which is why the paragraph ends by saying so.
Recalls are not marketing, and the form says so
The last question separates three things that usually arrive as one tick: safety notices and recalls, an annual service reminder, and new product announcements. Only the last two are a choice. The first option says plainly that recalls are sent whatever you tick, because a safety notice for a registered appliance is not something a customer opts out of, and pretending otherwise is what makes people distrust the whole question. Stating it in the option label costs nothing and makes the other two ticks more honest.
How to adapt this form
A power tool brand drops the installation question and adds a trade or consumer radio, because the warranty term differs and a tradesperson registering ten tools needs a different flow. A software or hardware bundle replaces the receipt upload with an order number lookup field, since the proof already exists in the store system. An extended warranty programme adds a plan dropdown and a start date, and keeps the serial pattern exactly as it is, because the plan is still sold against a single unit.
What makes this form work
The serial field will not accept a model number
Two letters, eight digits, a letter, enforced as a pattern. The paragraph above says where the compliance plate is on ovens, cooktops, fridges and laundry, and warns that the number on the box is not it.
The receipt upload names the failure mode
A faded thermal receipt is the reason most registrations get chased, so the instruction says so and suggests the emailed tax invoice instead. That sentence is worth more than a file size limit.
Recall notices are excluded from the consent list
The first option says safety notices are sent whatever you tick. Being straight about the one thing that is not optional makes the two genuine choices beside it more credible.
Questions people ask
Why enforce a serial number pattern?
Because a serial that does not match the format is a record nobody can use, and the mistake is caught more cheaply at the moment of typing than three years later during a claim. The pattern here is two letters, eight digits and a letter. Anything else is rejected on the spot, which sends the customer back to the compliance plate rather than to a call centre.
Is a receipt upload really necessary?
For a warranty it is, because the purchase date decides when cover ends and the retailer decides who handles a return. The field takes images or PDF, one file, and the instructions warn that a faded thermal receipt is the usual reason a registration gets chased. Suggesting the emailed tax invoice instead solves that for most online purchases.
Should product registration be mandatory for a warranty?
No, and nothing on this page says it is. In most consumer law a warranty exists from the purchase, and registration makes it easier to administer rather than granting it. The value offered here is honest: a service booking needs only the serial number, and the confirmation records the cover end date so nobody has to work it out later.
Why ask where the appliance is installed?
Because it changes the service response. A rental property means the person who calls may not be the person who registered, a commercial kitchen may fall outside a domestic warranty term, and not installed yet is the answer that explains a fault reported on day one. Five options cover the real cases without asking for an address.
How does the redirect add on fit this form?
The thank you screen button points at the page explaining what the warranty covers, and with the redirect add on the form can send people there automatically after a set number of seconds. That is the natural next step for someone who has just registered, and it is more useful than leaving them on a confirmation screen.
What happens if someone registers the same serial twice?
The form accepts it, because a form cannot check a serial against a product database. Duplicates are resolved after the fact in the responses table, where the export gives one column per field and the serial can be sorted. If that matters a lot, the honest fix is a lookup in the service system rather than a rule on the form.
Build your own in about a minute
The button below opens the generator with this use case already described. Change the wording to match your own, generate, then edit anything you like.
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Written and checked by the OneCraft team. Last checked .