Form questions

Volunteer feedback questions after an event shift

Ask 8 to 12 the evening after the event. Never skip the volunteer's role, whether the briefing was clear and whether they would volunteer again. Role lets each team leader see their own results, the briefing is the most fixable part of a volunteer program, and return intent tells you how many people to recruit next time.

Volunteer feedback questions after an event ask whether the briefing prepared people, whether they felt supported and safe on shift, and whether they would come back. These twenty questions are short enough for a tired volunteer to answer the evening after, and keep the role question first so results can be read by team.

The questions

Your shift

  1. Which role did you volunteer in?DropdownRequired

    Gate and ticketing, information tent, stage crew, waste and recycling, first aid support, roaming.

  2. How many hours did you volunteer?Number

  3. Was this your first time volunteering at this event?Single choice

Before the event

  1. Was the briefing clear about what you had to do?Single choiceRequired

    Very clear, mostly clear, unclear, there was no briefing.

  2. Did you know who your team leader was?Single choice

  3. Did you get the information you needed before the day?Single choice

  4. How easy was it to sign up for a shift?Single choice

On the day

  1. How supported did you feel during your shift?Single choice

    A five point scale.

  2. Did you get your breaks?Single choice

  3. Were food and water available for volunteers?Single choice

  4. Did you feel safe during your shift?Single choice

  5. If not, what happened?Long text

    Passed straight to the volunteer coordinator, not held for the report.

  6. Did you have the equipment you needed?Single choice

Recognition and next time

  1. Did you feel your contribution was valued?Single choice

  2. Would you volunteer again?Single choiceRequired

    Yes, maybe, no.

  3. Which role would you like next time?Dropdown

  4. What was the best part of your shift?Long text

  5. What one thing should change for volunteers?Long text

  6. Would you like to hear about other volunteering opportunities?Single choice

  7. Anything else?Long text

Which questions to make required

Three are required: role, how clear the briefing was, and whether the volunteer would come back. Role makes every other answer usable by the team leader concerned. The briefing question is required because it is the most common cause of a bad shift, and return intent is what volunteer recruitment plans are built on. Everything else stays optional for people who are tired after a long day.

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How long have you volunteered with Friends of Gullyreed Wetlands? *

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Three ways to change this bank

For a sporting event with course marshals, add questions on whether marshals could see and reach the course, radio coverage and sun protection. For a charity fundraiser, add whether volunteers understood the cause and could answer donor questions. For an ongoing volunteer program rather than a single event, replace the shift questions with questions about the season, as in a volunteer satisfaction survey, and ask about training and recognition over time. Whatever the event, keep the three required questions worded the same way every year, so the coordinator can see whether changes to the briefing or the breaks made volunteers more likely to return.

Questions people ask

When should volunteers be asked for feedback?

The evening after the event or the next morning, while the shift is fresh but the volunteer has had a rest. A short survey sent by text gets more replies than a long email a week later. Thank volunteers in the same message, before asking anything, and say how long the survey takes.

Why ask about the briefing?

Because a poor briefing causes most bad volunteer shifts: people who do not know what to do, where to go or who to ask feel lost and unsupported. Unlike the weather or the crowd, the briefing is fully in the organiser's control and easy to improve for next time.

Should volunteer feedback be anonymous?

Make it anonymous by default so volunteers can be honest about team leaders and conditions. The role question still lets results be split by team. Offer an optional contact question for volunteers who want a reply or more opportunities, and keep those details apart from the answers.

How do you act on volunteer safety concerns?

Read safety answers first and pass anything serious to the coordinator the same day, not in a monthly report. Volunteers have the same right to a safe environment as paid staff, and organisers have duties to them. Thank the volunteer for raising it and say what was done.

How can events keep volunteers coming back?

Clear briefings, a named team leader, breaks, food and water, and genuine thanks make the biggest difference. Ask whether volunteers felt valued and act on the answers. Offering their preferred role next time, which this bank asks about, is a simple way to keep good volunteers.

What should be shared with team leaders?

Each team leader should see the results for their role, with comments, and the average for all roles for comparison. Share it soon after the event while details are fresh. Praise in the comments matters as much as criticism for team leaders, who are often volunteers too.

Should volunteer surveys ask about hours?

Yes, because hours worked help with recognition, insurance records and planning shift lengths. Ask for a number rather than relying on rosters, which often differ from what happened. Shifts much longer than planned are worth investigating, since tired volunteers make more mistakes and are less likely to return.

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Other question banks

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Event feedback has to separate what attendees thought of the content from what they thought of the room, the food and the queue, because different people fix each. These twenty questions keep those apart and end with the one decision every organiser needs: would they come back.

On writing the questions themselves, read How to write a feedback form. For everything the builder can do, see the form maker. Step by step: Create a conversational form with AI, then View, export and manage your responses.

Sources

Written and checked by the OneCraft team. Last checked .