HR template
30 60 90 Day Plan template
A 30 60 90 day plan for a new hire, with a goal, actions, people to meet and one measure for each phase. It suits new managers and senior hires agreeing their first three months with their boss.
7 paragraphs, 2 tables
Use this template opens a copy in the document builder after you sign in. Adapt it with AI opens the generator with this template chosen, so you can describe your business and get a version written for it.
What you fill in
- [Your company]
- [Date]
- [Your name]
- [Manager name]
The template, in full
This plan covers my first ninety days as Customer Support Manager at [Your company], starting [Date]. The team is 9 people and has had no manager for four months, and median first response time has slipped to 14 hours. The plan runs learn, build, lead, with one measure closing each phase.
Days 1 to 30, Learn
Goal: understand the team, the tools and the customers before changing anything.
Measure: a written summary of the top five ticket causes with volumes, delivered day 28.
Days 31 to 60, Build
Goal: fix the two largest ticket causes and set the standards the team works to.
What not to do in this phase. No restructure and no tool change. Both would spend the trust built in the first thirty days on problems the ticket data has not yet proven.
Measure: median first response time under 8 hours by day 60, from 14 hours at the start.
Days 61 to 90, Lead
Goal: run the team on the new standards and plan the next quarter.
Measure: median first response under 4 hours and CSAT at 85 percent or above by day 90.