Electronics sale flyer

No. Consumer guarantees attach to the sale of the product, not to the price paid for it, and a business that sells goods which fail one of them has to offer a repair, a replacement or a refund. Warranties sit on top of that. A warranty against defects is an extra promise a business or a manufacturer chooses to make, and it has to carry the mandatory sentence saying the goods come with guarantees that cannot be excluded under the Australian Consumer Law. The guarantees keep applying after that warranty expires, which matters most on exactly the kind of stock a floor clearance moves.

Before it accepts the goods. A written notice is required where the goods can store user generated data, telling the customer that the repair may cause that data to be lost, and where the repairer’s practice is to use refurbished parts or to hand back refurbished goods instead of the original. That second case has prescribed wording: goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired, and refurbished parts may be used to repair the goods. The notice has to be handed, emailed or posted to the customer. A sign on the counter or a link on a website does not count.

It depends on how bad the failure is. With a minor problem the business chooses, and it usually chooses to repair, free of charge. With a major failure the choice moves to the customer, who can ask for a refund or a replacement, or keep the goods and be compensated for the drop in value. That is the split the fault path flyer prints in four steps. A repair that is never finished, or drags on well past a reasonable time, stops being a minor matter, so a shop publishing a three to five working day assessment window is also setting the clock it will be measured against.

Yes, and on the flyer rather than at the counter. Anything holding settings, pairings, recordings or a drive can lose them during a repair, and the notice requirement exists precisely because customers do not expect that. Saying it before they buy, on the same sheet as the price, costs nothing and prevents the argument that follows a wiped machine. The other line worth printing is what proof of purchase will be accepted. A reasonable proof of the transaction is enough, so a bank statement or a lookup by phone will do, and saying so stops a fair claim dying over a lost docket.